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'We are here' - IFRC's experience with communication and feedback channels for affected populations in Haiti

Research reports

​Between 2012 and 2013 the Active Learning Network for Accountability and Performance in Humanitarian Action (ALNAP) and CDA conducted a research project to study the effectiveness of feedback mechanisms in humanitarian settings.

The objective of this joint research initiative was to produce evidence-informed guidance for operational agencies on strengthening the effectiveness of feedback mechanisms for affected populations in humanitarian contexts. In addition to a comprehensive desk study of relevant literature, ALNAP and CDA conducted three case study visits to document effective feedback practices and mechanisms at the operational level in a variety of emergency humanitarian settings. 

The field visits to Sudan, Pakistan and Haiti were conducted between November 2012 and May 2013, during which the research team conducted interviews with frontline programme staff, senior management, and the affected people receiving assistance to capture their perspectives and learning and to document what works and why when using feedback mechanisms. 

Isabella Jean and Francesca Bonino