The findings that emerge from this – along with two other case studies in Pakistan and Haiti – are analysed and summarised in a report that offers evidence-informed guidance on strengthening the effectiveness of feedback mechanisms.
The sections that follow discuss, firstly, the operational context within which WV and the food assistance programme in Sudan operate. Secondly, we outline the different communication and feedback channels used by WV in South Darfur. We then present different observations and insights from programme staff and crisis-affected communities and individuals as they relate to the seven feedback effectiveness propositions we set up to test in this research.
These are analysed proposition by proposition to draw potential lessons relevant to the design, establishment and more effective utilisation of feedback mechanisms, in the broader aim of improving humanitarian performance.