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Humanitarian Feedback Mechanisms: Research, evidence and guidance

Research reports

Written by Paul Knox-Clarke

The overarching research question was formulated as follows:

which features of feedback mechanisms for affected populations are most likely to contribute to the effectiveness of those mechanisms as perceived by different user groups – including, first and foremost, the crisis-affected communities? 

The present study is the culmination of this research and is accompanied by: a method paper (Bonino and Knox Clarke, 2013); a literature review and desk study (forthcoming); and three case studies published separately (Jean with Bonino, 2013; and 2014 forthcoming). The case studies document the experience of three different agencies that use feedback mechanisms as part of their humanitarian programmes and operations: World Vision (WV) in Sudan; the International Organization for Migration (IOM) and the Shelter Cluster in Pakistan; and the International Federation of Red Cross and Red Crescent Societies (IFRC) in Haiti.

Francesca Bonino with Isabella Jean and Paul Knox-Clarke