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Making services work for the poor: the science and politics of delivery

Hero image description: East Africa Food crisis - Water point in Ethiopia Image credit:Pablo Tosco / Oxfam Image license:Creative Commons
​The 2004 World Development Report (WDR), Making Services Work for Poor People, is recognised as ground-breaking in its appraisal of accountability relationships and performance for service delivery. Ten years on, what have we learnt about the science and politics of service delivery – and what are the emerging issues that will shape future priorities? The Overseas Development Institute is co-hosting events in Washington DC and London with the World Bank to discuss new developments since the WDR original publication, and to reflect on data, trends and experience in different service delivery sectors.

This project is part of Achieving sustainable governance transitions.


Leni Wild, Claire Bracegirdle

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